Table of Contents

AI Integration Configuration

ITFlow integrates with three AI platforms, providing on-the-fly “Reword” and “Ticket Summary” functionality in your tickets.
To use the AI features, simply enable it by navigating to Admin > Settings > AI.

There are 3 AI APIs you can use:

Setup

  1. AI Provider: Select one of the three providers in the dropdown
  2. AI Model: Enter the AI model you want to use, eg. gpt-4o or gpt-4o-mini
  3. URL: Enter the URL to the AI API end-point, eg. https://api.openai.com/v1/chat/completions
  4. API Key: And lastly enter the API key generated by the platform

Click Save

Example

Below is an example snippet of the settings for using OpenAI