• Debian or Ubuntu Server with root shell access (SSH)
• Some packages: Apache, MariaDB, PHP, etc
• Familiarity with the Linux shell
• A little patience and willingness to troubleshoot when things go wrong

ITFlow is written in PHP and works best on Apache with MariaDB as the back-end database. We recommend running ITFlow on Ubuntu using the installation script.

• Installation via Script – Recommended method
• Manual Installation on Ubuntu
• HestiaCP Install
• Installation via Docker Container (unsupported)

You're more than welcome to try other methods and ways of running ITFlow, but it will be bumpy & have very limited support. We assume that if you're comfortable enough to deviate from the methods above, you're comfortable to debug the entire stack on your own.

A few steps to ensure everything stays running smoothly:

• Backups: Especially your master encryption key
• Config.php: Check you don't need to add any specific variables (e.g. not using HTTPS)
• Cron: For scheduled activities (the install script adds these for you)
• Email Configuration: To send outbound emails (invoicing, tickets, etc)
• Email to Ticket: To receive inbound ticketing emails