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ITFlow comes with an array of PHP scripts that are meant to be executed automatically using Cron. The operation of scripts via Cron guarantees that actions are carried out autonomously in the background, eliminating the need for a user to be logged in.
Cron Activation & Key
For the sole execution of the scripts by Cron, not by an arbitrary user or bot visiting the pages, it is necessary to activate Cron and generate a Cron Key.
Sign in to ITFlow with administrative rights. Proceed to Settings > Alerts:
- Enable cron
- Generate a Cron Key
The following scripts should be added to your Cron:
- NOTE: THESE ARE SETUP BY DEFAULT IF YOU INSTALLED ITFLOW USING THE SCRIPT
php /full/path/to/cron.php [KEY]– This should run daily at 2 AM for tasks such as cleanup, alerts, recurring invoices, and more.
php /full/path/to/cron_ticket_email_parser.php [KEY]– This should run every minute: it interprets emails and creates/updates tickets
php /full/path/to/cron_mail_queue.php [KEY]– This should run every minute: it's used for in-app email sending
php /full/path/to/cron_domain_refresher.php [KEY]– This should run every day: each run will update the details of the oldest updated domain
Please note: Swap [KEY] with your actual Cron key, and don't include the brackets [ ]