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AI Integration Configuration
ITFlow integrates with three AI platforms, providing on-the-fly “Reword” and “Ticket Summary” functionality in your tickets.
To use the AI features, simply enable it by navigating to Admin > Settings > AI.
There are 3 AI APIs you can use:
Setup
- AI Provider: Select one of the three providers in the dropdown
- AI Model: Enter the AI model you want to use, eg. gpt-4o or gpt-4o-mini
- URL: Enter the URL to the AI API end-point, eg.
https://api.openai.com/v1/chat/completions
- API Key: And lastly enter the API key generated by the platform
Click Save