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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| contacts [2023/09/14 16:06] – johnny | contacts [2023/12/24 15:33] (current) – [Contacts] Technical and billing contact portal permissions wrongecho | ||
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| ====== Contacts ====== | ====== Contacts ====== | ||
| + | |||
| + | Each of your customer have different key stakeholders that you may correspond with during the course of business. These stakeholders are considered Contacts within the ITFlow system. When a Contact within a Client record submits a ticket via email into your ITFlow system, the ticket is automatically assigned to the relevant Client based on the email contact of the Contact. | ||
| Allow your clients to interact with the ITFlow portal by creating contacts. | Allow your clients to interact with the ITFlow portal by creating contacts. | ||
| Line 10: | Line 12: | ||
| * Title | * Title | ||
| * Mark as " | * Mark as " | ||
| - | * Mark as a technical / billing contact | + | * Mark as a technical / billing contact |
| * Department | * Department | ||
| * Phone / Extension / Mobile | * Phone / Extension / Mobile | ||
| Line 28: | Line 30: | ||
| * contact_id - Specific contact ID from the ITFlow database | * contact_id - Specific contact ID from the ITFlow database | ||
| * contact_email - Specific contact via e-mail | * contact_email - Specific contact via e-mail | ||
| + | * contact_phone_or_mobile - Specific contact via their mobile or office phone | ||
| < | < | ||
| - | Invoke-RestMethod -Uri "http://127.0.0.1/itflow/ | + | Invoke-RestMethod -Uri "https://demo.itflow.org/ |
| { | { | ||
| Line 56: | Line 59: | ||
| < | < | ||
| - | $uri = "http://127.0.0.1/itflow/ | + | $uri = "https://demo.itflow.org/ |
| $body = @" | $body = @" | ||
| Line 94: | Line 97: | ||
| < | < | ||
| - | $uri = "http://127.0.0.1/itflow/ | + | $uri = "https://demo.itflow.org/ |
| $body = @" | $body = @" | ||