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| Both sides previous revisionPrevious revision | Last revisionBoth sides next revision | ||
| ticket_email_parse [2023/12/16 11:12] – [Email ticketing] clarify domains auto ticket create wrongecho | ticket_email_parse [2024/01/04 16:57] – [Notes] Remove old note about IMAP using SMTP creds as these have since been separated wrongecho | ||
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| Line 37: | Line 37: | ||
| ===== Notes ===== | ===== Notes ===== | ||
| * Only supports **basic auth**entication. This will not work with Microsoft as they require OAuth. | * Only supports **basic auth**entication. This will not work with Microsoft as they require OAuth. | ||
| - | * The IMAP connection uses the same SMTP Username/ | ||
| * As closed tickets cannot be re-opened, replies to closed tickets raise a notification | * As closed tickets cannot be re-opened, replies to closed tickets raise a notification | ||
| * Emails from addresses that can't be matched to a client (via registered domains), contact (via email), or existing ticket (via subject line) are left in the inbox and flagged for review | * Emails from addresses that can't be matched to a client (via registered domains), contact (via email), or existing ticket (via subject line) are left in the inbox and flagged for review | ||