Email ticketing

Client contacts can create/update tickets via e-mail.

1. Install PHP extensions:

• php-imap
• php-mailparse

2. Configure at Settings > Mail:

• IMAP Host
• IMAP Port
• IMAP Encryption

3. Turn on: Settings > Ticket > Email-to-ticket parsing

4. Add a cron job to run email_parser_cron.php every minute

5. Ensure that all clients have the correct 'website' configured at Clients > Edit Client (optional - for auto-contact creation)

• Only supports basic authentication (no oAuth) for now - a “nice to have” in the future
• The IMAP connection uses the same SMTP Username/Password configured for sending emails should be configurable in future
• As closed tickets cannot be re-opened, replies to closed tickets raise a notification
• Emails from addresses that can't be matched to a client (via the website), contact (via email), or existing ticket (via subject line) are left in the inbox and flagged for review