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ticket_email_parse [2023/10/08 15:42] – [Notes] Latest PR allows tickets to be raised from any registered domains wrongecho | ticket_email_parse [2024/04/01 14:46] (current) – [Email ticketing] bigbug | ||
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3. Turn on: Settings > Ticket > Email-to-ticket parsing | 3. Turn on: Settings > Ticket > Email-to-ticket parsing | ||
- | 4. Add a cron job to run // | + | 4. Add a cron job to run // |
- | 5. Ensure that all clients have the correct 'website' | + | 5. Ensure that all clients have the correct 'domains' |
====== How it works ====== | ====== How it works ====== | ||
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===== Notes ===== | ===== Notes ===== | ||
* Only supports **basic auth**entication. This will not work with Microsoft as they require OAuth. | * Only supports **basic auth**entication. This will not work with Microsoft as they require OAuth. | ||
- | * The IMAP connection uses the same SMTP Username/ | ||
* As closed tickets cannot be re-opened, replies to closed tickets raise a notification | * As closed tickets cannot be re-opened, replies to closed tickets raise a notification | ||
* Emails from addresses that can't be matched to a client (via registered domains), contact (via email), or existing ticket (via subject line) are left in the inbox and flagged for review | * Emails from addresses that can't be matched to a client (via registered domains), contact (via email), or existing ticket (via subject line) are left in the inbox and flagged for review |