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tickets [2023/10/08 15:37] – [Features] auto-close wrongecho | tickets [2023/12/16 11:15] (current) – [API] wrongecho | ||
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* All tickets (from all clients) | * All tickets (from all clients) | ||
- | {{: | + | {{: |
* Client-specific tickets - accessed via a client' | * Client-specific tickets - accessed via a client' | ||
- | {{: | + | {{: |
Line 39: | Line 39: | ||
* Scheduled tickets | * Scheduled tickets | ||
- | {{: | + | {{: |
* Invoicing | * Invoicing | ||
- | {{: | + | {{: |
+ | * Close - Once a ticket is closed, it cannot be re-opened | ||
* Auto-close tickets - sends a friendly chaser message before automatically closing the ticket for good | * Auto-close tickets - sends a friendly chaser message before automatically closing the ticket for good | ||
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Registered client contacts can create/ | Registered client contacts can create/ | ||
* Configure at: **Settings > Mail**: | * Configure at: **Settings > Mail**: | ||
- | * IMAP Host | + | * IMAP Host, Port, Encryption |
- | * IMAP Port | + | * Ticket from email/name |
- | * IMAP Encryption | + | |
* Turn on: **Settings > Ticket > Email-to-ticket parsing** | * Turn on: **Settings > Ticket > Email-to-ticket parsing** | ||
* Add a cron job to run email_parser_cron.php every min | * Add a cron job to run email_parser_cron.php every min | ||
Line 70: | Line 70: | ||
< | < | ||
- | Invoke-RestMethod -Uri "http://127.0.0.1/itflow/ | + | Invoke-RestMethod -Uri "https://demo.itflow.org/ |
{ | { | ||
" | " |