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| Next revision | Previous revision | ||
| email_config [2023/05/14 06:51] – created wrongecho | email_config [2026/01/09 07:16] (current) – Updates wrongecho | ||
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| ITFlow must be configured with your mail server settings to send outbound emails for things such as ticket notifications and invoices. | ITFlow must be configured with your mail server settings to send outbound emails for things such as ticket notifications and invoices. | ||
| - | 1. Configure at Settings > Mail: | + | Configure at Settings > Mail: |
| - | * IMAP Host | + | |
| - | * IMAP Port | + | |
| - | * IMAP Encryption | + | |
| - | + | ||
| - | + | ||
| - | 2. Configure at Settings > Mail: | + | |
| * SMTP Host | * SMTP Host | ||
| * SMTP Port | * SMTP Port | ||
| * Encryption | * Encryption | ||
| * SMTP Username / Password | * SMTP Username / Password | ||
| - | * Outbound email to send as (use SMTP username if unsure) | + | * Outbound email to send as (use SMTP username if unsure) |
| - | * Outbound name to send as (e.g. ITFlow) | + | * Outbound name to send as (e.g. ITFlow) |
| + | |||
| + | ===== Mail Queue ===== | ||
| + | |||
| + | * Messages are sent a queue-based system stored in the database, accessible via Settings > Mail Queue | ||
| + | * The mail_queue.php [[cron|cron]] script checks for messages and attempts to send these | ||
| + | * Messages that fail (e.g. config/mail server issues) to send can be manually retried | ||
| + | |||
| + | -- | ||
| ===== Microsoft 365 ===== | ===== Microsoft 365 ===== | ||
| Line 58: | Line 60: | ||
| ===== Notes ===== | ===== Notes ===== | ||
| - | * Only supports **basic auth**entication. Many providers consider this legacy. We aim to add support for OAuth in the future. | + | * Only supports **basic auth**entication. Many cloud providers consider this legacy. We aim to add support for OAuth in the future. |
| * Email ticketing currently uses/relies on these SMTP credentials to connect | * Email ticketing currently uses/relies on these SMTP credentials to connect | ||
| + | * Known error: If mail settings are incorrect (e.g. encryption) the app can freeze up - [[https:// | ||