* Operating System:

• Debian Linux or Ubuntu Server with root shell access (SSH).
• Ensure the server is updated to the latest stable release for security and performance improvements.

* Software Packages:

• Apache: A robust and widely-used web server software.
• MariaDB: A reliable and open-source relational database management system.
• PHP: A popular server-side scripting language for web development.
• Additional packages may be required depending on specific project needs.

* Technical Skills:

• Familiarity with the Linux shell, including basic commands and navigation.
• Experience with package management tools like `apt` or `apt-get` for installing and updating software.

* Personal Attributes:

• A little patience and willingness to troubleshoot when things go wrong.
• Problem-solving skills to diagnose and resolve issues that may arise during setup or operation.

ITFlow is written in PHP and works best on Apache with MariaDB as the back-end database. We recommend running ITFlow on Debian using the installation script.

• Installation via Script – Recommended method (video)
• Manual Installation on Debian
• HestiaCP Install
• Installation via Docker Container (unsupported)

You're more than welcome to try other methods and ways of running ITFlow, but it will be bumpy & have very limited support. We assume that if you're comfortable enough to deviate from the methods above, you're comfortable to debug the entire stack on your own.

A few steps to ensure everything stays running smoothly:

• Backups: Especially your master encryption key
• Cron: For scheduled activities (the install script adds these for you)
• Outbound Emails - Email SMTP Configuration: To send outbound emails (invoicing, tickets, etc)
• Inbound Emails - Email to Ticket: To parse inbound emails & create/update tickets
• Config.php: Check you don't need to add any specific variables (e.g. If you're behind a WAF, or not using HTTPS)