Operating System:

• Debian Linux or Ubuntu Server with root shell access (SSH).
• Ensure the server is updated to the latest stable release for security and performance improvements.

Software Packages:

• Apache: A robust and widely-used web server software.
• MariaDB: A reliable and open-source relational database management system.
• PHP: A popular server-side scripting language for web development.
• Additional packages may be required depending on specific project needs.

Technical Skills:

• Familiarity with the Linux shell, including basic commands and navigation.
• Experience with package management tools like `apt` or `apt-get` for installing and updating software.

Personal Attributes:

• A little patience and willingness to troubleshoot when things go wrong.
• Problem-solving skills to diagnose and resolve issues that may arise during setup or operation.

ITFlow is written in PHP and works best on Apache with MariaDB as the back-end database. We recommend running ITFlow on Debian using the installation script for optimal performance and ease of setup.

• Installation via Script – Recommended method (video)
  • This method automates the setup process, ensuring that all dependencies are correctly installed and configured. It's ideal for users who prefer a straightforward and hassle-free installation.

• Manual Installation on Debian
  • Suitable for users who prefer manual control over the installation process. This method involves step-by-step commands to install and configure ITFlow and its dependencies.

• HestiaCP Install
  • HestiaCP is a control panel that simplifies the management of web hosting environments. This installation method is ideal for users who are already using HestiaCP and want to integrate ITFlow.

• Installation via Docker Container (unsupported)
  • Docker provides a containerized environment for running applications. This method is suitable for users familiar with Docker who want to isolate ITFlow in a container. Note that this method is unsupported and may require additional configuration steps.

You're more than welcome to try other methods and ways of running ITFlow, but it will be bumpy & have very limited support. We assume that if you're comfortable enough to deviate from the methods above, you're comfortable to debug the entire stack on your own.

A few steps to ensure everything stays running smoothly:

• Backups: Especially your master encryption key
• Cron: For scheduled activities (the install script adds these for you)
• Outbound Emails - Email SMTP Configuration: To send outbound emails (invoicing, tickets, etc)
• Inbound Emails - Email to Ticket: To parse inbound emails & create/update tickets
• Config.php: Check you don't need to add any specific variables (e.g. If you're behind a WAF, or not using HTTPS)