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slas [2026/08/30 20:48] – [SLAs] copyedit wrongechoslas [2026/08/30 20:49] (current) – [Requirements] ce wrongecho
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   * The Ticketing module enabled   * The Ticketing module enabled
   * The ''ticket_sla.php'' cron script scheduled - see [[cron|Cron]]. Without it, targets are still calculated and displayed, but you get no warnings, no breach alerts and no row colouring   * The ''ticket_sla.php'' cron script scheduled - see [[cron|Cron]]. Without it, targets are still calculated and displayed, but you get no warnings, no breach alerts and no row colouring
-  * ''mail_queue.php'' running, if you want SLA alerts by e-mail as well as in-app+  * Email configured with the ''mail_queue.php'' cron running, if you want SLA alerts by e-mail as well as in-app
  
 ===== Concepts ===== ===== Concepts =====