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ticket_email_parse [2024/01/04 16:57] – [Notes] Remove old note about IMAP using SMTP creds as these have since been separated wrongechoticket_email_parse [2024/04/01 14:46] (current) – [Email ticketing] bigbug
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 3. Turn on: Settings > Ticket > Email-to-ticket parsing 3. Turn on: Settings > Ticket > Email-to-ticket parsing
  
-4. Add a cron job to run //cron_ticket_email_parser.php// every minute+4. Add a cron job to run //cron_ticket_email_parser.php// every minute (skip if you set it up [[cron#cron_scripts|earlier]] or installed using the [[installation_script|script]])
  
 5. Ensure that all clients have the correct 'domains' added in the Domain tracker module //(optional - for auto-contact creation)// 5. Ensure that all clients have the correct 'domains' added in the Domain tracker module //(optional - for auto-contact creation)//