meta data for this page
  •  

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
ticket_email_parse [2024/08/29 23:26] – Mention unknown senders wrongechoticket_email_parse [2025/06/15 03:37] (current) – 68.162.129.20
Line 14: Line 14:
   * IMAP Password   * IMAP Password
  
-3. Turn on: Settings > Ticket > Email-to-ticket parsing+3. Turn on: Settings > Ticket > **Email-to-ticket parsing**
  
 4. Add a cron job to run //cron_ticket_email_parser.php// every minute (skip if you set it up [[cron#cron_scripts|earlier]] or installed using the [[installation_script|script]]) 4. Add a cron job to run //cron_ticket_email_parser.php// every minute (skip if you set it up [[cron#cron_scripts|earlier]] or installed using the [[installation_script|script]])
Line 35: Line 35:
     - We check for an existing contact (based on the email) and raise the ticket under them     - We check for an existing contact (based on the email) and raise the ticket under them
     - If there's no contact, we check if the from domain exists as a website for a client     - If there's no contact, we check if the from domain exists as a website for a client
-      - If so (or the //unknown senders// setting is enabled), we create a new contact under that client for the user and raise the ticket under them +      - If so, we create a new contact under that client for the user and raise the ticket under them 
-      - If not, we leave the email in the inbox to be actioned manually+      - If not, we leave the email in the inbox to be actioned manually (or if the //unknown senders// setting is enabled we create the ticket with no contact/client)
   - If the email was successfully processed (e.g. a ticket raised / reply added), the message is moved to the ITFlow folder once attachments are processed   - If the email was successfully processed (e.g. a ticket raised / reply added), the message is moved to the ITFlow folder once attachments are processed