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ticket_email_parse [2024/08/29 23:26] – Mention unknown senders wrongechoticket_email_parse [2024/11/01 15:22] (current) – Clarify behaviour for anonymous/unknown emails wrongecho
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     - We check for an existing contact (based on the email) and raise the ticket under them     - We check for an existing contact (based on the email) and raise the ticket under them
     - If there's no contact, we check if the from domain exists as a website for a client     - If there's no contact, we check if the from domain exists as a website for a client
-      - If so (or the //unknown senders// setting is enabled), we create a new contact under that client for the user and raise the ticket under them +      - If so, we create a new contact under that client for the user and raise the ticket under them 
-      - If not, we leave the email in the inbox to be actioned manually+      - If not, we leave the email in the inbox to be actioned manually (or if the //unknown senders// setting is enabled we create the ticket with no contact/client)
   - If the email was successfully processed (e.g. a ticket raised / reply added), the message is moved to the ITFlow folder once attachments are processed   - If the email was successfully processed (e.g. a ticket raised / reply added), the message is moved to the ITFlow folder once attachments are processed