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tickets [2024/08/29 23:16] – Add new features to tickets - Resolved, Collaborators, Tasks Projects, Etc wrongechotickets [2024/08/29 23:18] (current) – [Email Ticketing/Email to Ticket Parsing] wrongecho
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   * Client & Contact   * Client & Contact
   * Priority (low/med/high)   * Priority (low/med/high)
-  * Status (open, working, hold, auto-close, closed)+  * Status (new, open, on-hold, resolved, closed)
   * Related asset (future feature is to allow multiple assets)   * Related asset (future feature is to allow multiple assets)
  
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 === Notifications === === Notifications ===
   * Client notifications can be configured to be sent on ticket creation & closure //("Send clients general notification emails")//   * Client notifications can be configured to be sent on ticket creation & closure //("Send clients general notification emails")//
-  * New ticket email notifications can be configured to a email/distribution list, so your team is always aware of new tickets //("Email address to notify when new tickets are raised")//+  * New ticket email notifications can be configured to an email/distribution list, so your team is always aware of new tickets //("Email address to notify when new tickets are raised")//
   * Agents will be notified when assigned a ticket & when their assigned ticket is replied to / updated    * Agents will be notified when assigned a ticket & when their assigned ticket is replied to / updated