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Tickets
Tickets allow you to easily track issues and service requests from your clients.
Views
There are currently two main views for tickets
- All tickets (from all clients)
- Client-specific tickets - accessed via a client's view/page
Fields
- Client & Contact
- Priority (low/med/high)
- Status (open, working, hold, auto-close, closed)
- Subject
- Related asset (future feature is to allow multiple assets)
- Ticket description
Features
- Custom ticket prefix
- Time tracking
- Email integration
- Private/internal notes
- Merging
- Scheduled tickets
- Invoicing
- Auto-close tickets