meta data for this page
This is an old revision of the document!
Tickets
Tickets allow you to easily track issues and service requests from your clients.
Views
There are currently two main views for tickets
- All tickets (from all clients)
- Client-specific tickets - accessed via a client's view/page
Fields
- Subject
- Ticket description
- Client & Contact
- Priority (low/med/high)
- Status (open, working, hold, auto-close, closed)
- Related asset (future feature is to allow multiple assets)
Features
- Custom ticket prefix
- Time tracking
- Email integration
- Private/internal notes
- Merging
- Scheduled tickets
- Invoicing
- Auto-close tickets